FAQ
Shipping
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my order?
It depends on where you are. We custom build to order and that can take up to 3 weeks to complete. Domestic shipments arrive 3-5 days after that. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
What shipping carriers do you use?
We use all major carriers, but U.P.S. os often the most economical. You’ll be asked to select a delivery method during checkout.
Product
Can I return my product?
Our customers never want to return our products once they've used them, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Can I get my product personalized?
You'll find several options on the accessories page. If you don't see the customization you're thinking of drop us an email. The possibilities are endless.
Other
Any question?
You can contact us through our contact page! We will be happy to assist you.
I lost my manual can I get a copy?
Shoot us an email and we'll send you a copy.
I'm considering buying an older used cabinet I had the opportunity to play through. It's fantastic. Do you sell replacement parts if I ever need anything?
Yes, shoot us an email if you ever have a problem and we can help you out.
Do you offer industry accommodations?
Yes, contact us at accugroovellc@gmail.com